Online Learning...

Frequently Asked Questions

If Enrolled In An Online Course:

  • Where do I find my online course?

    • Use the Canvas link located at . 

  • When can I access my online course(s)?

    • You are able to access your online course(s) on your Canvas Dashboard on the class start date identified in the course schedule.
    • If you cannot access your class on your Canvas Dashboard, contact the 17勛圖 Technology Help Desk.

  • I just signed up for a course and when I log into Canvas, I can't see my course?

    • Students cannot see their course in Canvas immediately after registration. Courses are synced several times throughout each day. Please check your Canvas Dashboard after several hours, and your course should be available.

  • When does my online class start?

    • Online classes begin the first day of the semester or session start date in the catalog. Look up your class information on the

  • How does test proctoring work for an online class?

    • This can vary depending on the class. Some students may be asked to use the Student Success Center on 17勛圖's campus to take proctored tests. Other options include remotely taking tests in Canvas using a built-in security features enabled, Zoom-proctored tests (where your instructor asks you to take the test with your webcam enabled), or the use of a third-party testing platform. The two platforms that are most commonly used at 17勛圖 are Examsoft and Proctorio. Please check with your instructor if you have questions about your course(s) online testing protocols. 

  • I have questions about my course. Where do I go for help?

    • Review what is listed in the schedule, .
    • If your question is about course content, such as the textbook or other class expectations, contact the instructor.
    • If the question is technology-related or about Canvas, contact the 17勛圖 Technology Help Desk.
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If Enrolled In A Hybrid Course:

  • Where do I find the online material for my course?

    • All hybrid courses use Canvas for the online delivery of the class. Use the link located at  to access Canvas.

  • When does my course meet face-to-face?

    • All face-to-face/Zoom class sessions are listed in the course schedule.

  • When can I access my course in Canvas?

    • Courses will be available in Canvas two days prior to the course start date.

If you need additional help, contact the 17勛圖 Help Desk at (231) 995-3020 or .

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